4. Delivery & Carriage Charges

4.1 Goods will normally be dispatched from our warehouse within 1-2 working days and any estimated dispatch date is a an estimate, which can change without notice.

4.2 We will normally deliver goods within 3-5 working days of dispatch for UK Mainland addresses.

4.3 We will deliver the goods to the premises you specify on your order. You must be at home to accept delivery of your order, which is normally between 9:00am and 6:00pm Monday-Friday.

We will not accept responsibility for loss or damage if you instruct the delivery company to leave the goods unattended.

4.4 Some of our products are relatively weighty items and you may be required to assist the driver in offloading your order.

4.5 Disposal of packing materials is your responsibility.

4.6 If you change the delivery address once the goods have been dispatched to you, we reserve the right to pass on any extra charges made by our carriers for redirecting your delivery.

4.7 Please check the goods on delivery - any goods found to be missing or damaged should be notified to the delivery driver at the time of delivery or ourselves as soon as possible. (ideally within 7 days)

4.8 If the goods are lost or damaged in transit, please let us know promptly.

4.9 Deliveries are made to a ground floor entrance only and on the condition that there is reasonable access for the safe and prompt delivery of the goods. You should tell us about any special delivery requirements or conditions when you place your order.

4.10 Sometimes, for reasons beyond our control we may be prevented from delivering your goods as planned. These might include things such as accidents, breakdowns, fire, flood, storm, severe weather, acts of god, war, riot, civil commotion, malicious damage or the default of our suppliers. We will try to put things right as soon as possible however we can’t be responsible where this causes a delay or failure in delivering your goods.

4.11 Time is not the essence of the contract unless expressly stated otherwise

5. Cancellation and returns

5.1 This policy does not apply to goods ordered by businesses which are exempt from the Distance Selling Regulations, or the following goods which are exempt from the right to cancel.

5.2 You can cancel your contract at any time up to 7 working days after the day of delivery. To do this, please e-mail, or write to us. We are unable to accept cancellations by phone.

5.3 You do not have to give any reason for cancellation. However, a brief explanation will help us to improve the service we offer to customers in the future.

5.4 If you cancel, you must return the goods within 14 days of cancellation, complete with the original packaging to us, at your own expense. You must ensure that the goods are packaged adequately to protect against damage.

5.5 We will refund all monies paid to us by you including original postage / carriage within 30 days, less any costs due under this contract.

5.6 Business customers, or customers exempt from the distance selling regulations may not cancel an order without our mutual agreement.

5.7This cancellation policy does not affect your legal rights - for example, if goods are faulty or not as described.